Terms & Conditions
Last updated: October 2026
These Terms & Conditions ("Terms") govern your access to and use of the services provided by Click AI Solutions Private Limited ("ClickAI", "we", "us"), including the clickai.in website and the ClickAI platform. By creating an account or using ClickAI, you agree to these Terms.
1. Acceptance
By accessing or using ClickAI's services, you confirm that you have the authority to bind the business you represent to these Terms, and that you accept them on behalf of that business.
2. Description of services
ClickAI provides a platform for configuring and operating AI employees for a business — including AI voice agents, AI-assisted customer support, AI sales assistance, appointment booking automation, and WhatsApp/messaging automation — together with related dashboards, call logs, and usage/billing tools. The exact features available to you depend on your plan and which integrations your workspace has connected.
3. Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at hello@clickai.in if you suspect unauthorized access.
4. Customer responsibilities
As a business using ClickAI, you are responsible for the accuracy of the business information, pricing, policies and rules you configure, for obtaining any consents required to communicate with your own customers, and for complying with laws applicable to your industry (including, where relevant, telecom, consumer-protection, healthcare, and data-protection laws).
5. AI-agent configuration
Your AI agent answers based on the business profile, services, pricing, rules and knowledge you configure. You are responsible for reviewing and keeping this configuration accurate — ClickAI does not independently verify the business information you enter.
6. Voice, messaging & WhatsApp
Where enabled for your workspace, ClickAI's voice agents answer phone calls, and ClickAI's messaging tools send and receive messages over channels such as WhatsApp. These features depend on third-party telephony and messaging providers and are subject to those providers' own availability, policies and limits. See our Messaging Policy for consent, frequency and opt-out details.
7. Appointment automation
Where connected to a calendar integration, ClickAI's agents can create, modify, or cancel appointments on your behalf, within the rules you configure. You are responsible for reviewing your calendar and the rules governing automated booking.
8. Third-party integrations
ClickAI integrates with third-party providers (for example, telephony, messaging, calendar, and payment providers) only where you have connected them. We are not responsible for the availability, accuracy, or performance of third-party services we do not operate.
9. Usage and billing
Subscription charges, setup fees, and usage-based charges (such as telephony or messaging usage, and AI usage) are billed according to your selected plan and order terms, as shown in your dashboard at the time of purchase or usage. Call capacity, message throughput, and similar limits depend on your plan, your number configuration, and your connected provider's own account limits — not an unlimited or carrier-wide guarantee.
10. Prohibited use
You must not use ClickAI for any purpose prohibited by our Acceptable Use Policy, which is incorporated into these Terms by reference.
11. Intellectual property
ClickAI and its platform, software, and branding are the property of ClickAI Private Limited. These Terms do not transfer any ClickAI intellectual property to you, except the limited right to use the platform as permitted by your plan.
12. Customer content
You retain ownership of the business information, customer data, and other content you submit to ClickAI ("Customer Content"). You grant ClickAI a license to process Customer Content solely to provide the services to you.
13. Data processing
ClickAI processes personal data in accordance with our Privacy Policy. Where you submit your customers' personal data to ClickAI, you act as the data controller for that data and ClickAI acts as a processor on your instructions, to the extent applicable law treats these roles that way.
14. AI limitations
ClickAI's AI agents can make mistakes and do not guarantee accuracy. See our AI Disclaimer for the full scope of this limitation, including for healthcare, financial, legal, emergency, and other safety-critical situations.
15. Service availability
We aim to keep ClickAI available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party provider outages, and factors outside our control may affect availability.
16. Suspension and termination
We may suspend or terminate access to ClickAI where necessary to prevent abuse, comply with law, comply with an upstream provider's requirements, or address a breach of these Terms or our Acceptable Use Policy. You may cancel your subscription as described in our Refund & Cancellation Policy.
17. Refunds
Refunds are handled according to the applicable plan or order terms shown at the time of purchase, and our Refund & Cancellation Policy.
18. Limitation of liability
To the maximum extent permitted by applicable law, ClickAI will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising from your use of the services.
19. Indemnification
You agree to indemnify and hold ClickAI harmless from claims arising out of your misuse of the services, your Customer Content, or your violation of these Terms, our Acceptable Use Policy, or applicable law.
20. Governing law
These Terms are governed by the laws applicable to Click AI Solutions Private Limited's place of incorporation, without regard to conflict-of-law principles, except where applicable law requires otherwise.
21. Changes to these terms
We may update these Terms from time to time. We will update the "Last updated" date above when we do. Continued use of ClickAI after an update means you accept the revised Terms.
22. Contact information
Click AI Solutions Private Limited
303, SreeKrithi Residency, Sri Sai Krishna Colony, Pragatinagar, Hyd, Hyderabad-500090, Telangana
Email: hello@clickai.in
Phone: +91 76600 01231
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